Cancellation & Refund Policy
At Bud to Bloom Play Therapy, our goal is to provide an effective learning experience for all participants. If you experience any difficulties related to registration, course content, materials, facilities, technological resources, or any other course-related issues, you are encouraged to bring them to our attention as soon as possible. We aim to address grievances through open dialogue to reach fair and balanced outcomes for all parties involved.
Grievance Submission
Grievances should be submitted in writing via email to info@budtobloomplaytherapy.com with “Grievance” in the subject line. A confirmation email will be sent within 24 hours acknowledging receipt of your grievance.
The Continuing Education Team Consists of:
Jasmine Berge, LCSW ~ Director of Education Services: jasmine@budtobloomplaytherapy.com 314-314-9961
Molly Rush, LCSW ~ Social Work Consultant: molly@budtobloomplaytherapy.com
314-314-9961
Grievance Resolution Process
Upon receipt of a grievance, the following steps will be taken:
Acknowledgment: We will acknowledge your grievance within 5 business days.
Review: The Social Work Consultant, in collaboration with other staff as needed, will review the details of the grievance.
Consultation: Discussions may be held with relevant parties (e.g., course instructors, facility management) to address the concern.
Outcome: A resolution will be determined, and you will be informed of the decision within 10 business days. Possible resolutions include:
No action if the grievance is unsubstantiated.
Partial refund or course credit if the grievance is valid.
Content or procedural changes for future courses, if necessary.
Refund Requests
The following refund policy applies to all training events:
Non-refundable fee: $25 of your registration fee is non-refundable.
60+ days before training: You may request a refund minus the $25 non-refundable fee.
Less than 4 weeks before training: You will receive a 50% credit toward another training within the next 18 months.
Less than 2 weeks before training: No refunds will be provided.
No-show: If you do not attend the training, you are not eligible for a refund.
Training cancellation: If Bud to Bloom cancels the training, you will receive a full refund, including the non-refundable fee.
Natural disasters: In the event of a natural disaster that cancels a training, Bud to Bloom will refund all but the $25 registration fee.
Non-Receipt of Certificates
Certificates of completion will be emailed to participants within 7-14 days after the training. If you do not receive your certificate, please email info@budtobloomplaytherapy.com with “Certificate” in the subject line. Include your registration name, training title, and trainer’s name. If necessary, replacement certificates are available for $25, and will be processed within 48 hours of the request.
Miscellaneous Issues
For any other concerns related to our continuing education programs, please contact info@budtobloomplaytherapy.com.